JOB DESCRIPTION:
Job Title: Director of Programs
Status: Full Time
FLSA Status: Exempt
Supervisor: Senior Director of Programs
Department: Virginia Beach
Date Prepared: 16 October 2017
Send resumes to: jeff@honor.org
GENERAL SUMMARY:
The Director of Programs is responsible for The Honor Foundation (THF) Career Transition Institute programs delivered at the THF Virginia Beach, VA Campus location. Major responsibilities for this position include:
  • (60%) Coordinating with the Senior Director of Programs for all recruitment responsibilities, operational, and delivery aspects and data collection of assigned programs and events including:
    • THF Career Transition Institute Programs
    • THF Information Sessions
    • THF Recruitment efforts
    • THF Special Events
  • (30%) Managing communications, facilitating connectivity, and maintaining close working relationships with three of THF’s main Tribes:
    • THF Fellows and Alumni
    • THF Executive Coaches
    • THF Faculty / Speakers
  • (10%) Coordinating with the Director of People for job placement support including:
    • Identifying THF Fellow geographic and industry / industry function preferences.
    • Promotion and cross-selling of THF programs and events.
Other important relationships that will require the attention and frequent interaction from our Director of Programs are THF mentors, executive sponsors, employer partners, and Tidewater Community College – Virginia Beach (TCC-VB) campus staff through continual contact both in person and via email and/or telephone.
SPECIFIC DUTIES AND RESPONSIBILITIES:
  • Recruits year-round to fill all THF cohorts.  Significant effort is required in the recruiting process and the Director of Programs must leverage THF Staff, THF partners (including the Navy SEAL Foundation), THF Alumni, and their own contacts to maintain a consistent recruiting funnel.  
  • Establish key on-base relationships with the Special Operations Forces community in order to make the community aware of the program.
  • Maintain Salesforce and the THF Dashboard in order to create an accurate recruiting picture. Just as in the classroom, high-touch is key to recruiting efforts.  Experience has shown that frequent direct contact and follow-up is required to fill each cohort and significant time is required to reach recruiting goals.
  • Responsible for providing a world-class educational experience for THF Fellows. From recruiting, to indoctrination, through three program phases, all the way to graduation, the Director of Programs creates a high touch, high-value experience for the Fellows, Coaches, faculty, speakers, and guests.  Ensures effective facilitation and delivery on all operational aspects of assigned VA Beach programs or other events in collaboration with the Chief of Curriculum, THF Staff, Fellows, faculty/staff, mentors, coaches, TCC-VB facilities, computing and audio-visual departments, and catering.
  • Effectively utilizes the Coaching Tribe to achieve program objectives.  The Director of Programs is responsible for recruiting, indoctrinating, training, routinely coordinating, and providing feedback to coaches  in order to provide exponential value added to the Fellows program experience.  
  • Actively participate in program planning meetings as well as post-program debrief meetings for THF Virginia Beach Campus programs.  Develops the class schedule and operational plan for Virginia Beach Campus program delivery, maintaining complete files on all Virginia Beach program data, to insure smooth delivery of future program offerings and also update schedule on a regular basis when changes are made.
  • Responsible for and supervises the Program Coordinator for all THF Virginia Beach program administration and logistics with the goal of providing extraordinary customer service. Participates in key activities (meals, classes, special events, networking events) to enhance communications, provide support and address issues as they arise.  Address, either directly or through other staff, any Fellow or faculty/speaker requests as they arise.
  • Responsible for and manages pre and post course communications with the Program Coordinator for Virginia Beach Fellows. This includes preparation of welcome letters, logistics information, assessments, attendance verifications, ensuring all teaching materials and other logistic information is posted on a timely basis, both pre and post program. The Program Director also manages the assignment of wi-fi access for Fellows, faculty/speakers, and coaches for each program.
  •  Manages the evaluation process and tracks follow-up items; proposes solutions and/or improvements to the VP, Chief of Curriculum and THF staff regarding long-term program needs.
  •  In partnership with the VP, Chief of Curriculum, supports efforts to expand and further identify potential Virginia Beach Fellows, faculty/speakers, mentors and coaches. This involves research into universities, companies, industries and local academic and business leaders.
  •  Manages the Virginia Beach budget for the program delivery that balances the goal of providing exceptional customer service within prescribed cost parameters. Budget items include program teaching materials, food, administrative/office supplies and special events. The position negotiates with third-party vendors of these services and prepares invoices as required.
  •  In partnership with the Director of People, supports efforts to find meaningful employment for THF Fellows by identifying Fellow geographic and job preferences.
  •  Serve as the secondary contact for organizational partners. Respond independently to questions from sponsors and participants.
  •  Perform special tasks as required.
EDUCATION:
  • Four-year college degree preferred
EXPERIENCE:
  •  At least seven to ten years of business or equivalent experience.
  •  Three to five years of experience in talent development/training preferred.
  •  Three to five years of experience in talent recruitment preferred.
  •  Experience in event planning and facilitation preferred.
  •  Experience with Apple and Google software, database and internet applications required.
SUPERVISION:
  • Position does not have any positions reporting to him/her.
KNOWLEDGE:
  •  Thorough understanding of THF course offerings and the ability to convey the information to potential Fellows and Tribes fluently.
  •  Familiar with the THF mission, vision, goals, values and guiding principles.
  •  Working knowledge of use of office machinery.
SKILLS/CERTIFICATIONS:
  •  Expertise in the use of multiple computer software including but not limited to: Word, Excel, PowerPoint, Gmail, Google Docs.
  •  Preferred to have experience with SalesForce, Slack, Yesware, Expensify, and other THF utilized software/apps.
CONTACTS:
  •  Primary contact for THF Fellows.
  •  Works directly with THF staff and TCC-VB in order to plan, promote and execute events.
  •  Networking within the local business community to develop relationships leading to Executive Coaches, Faculty & Speakers, Executive Sponsors, Employer Partners, and Mentors
  •  Contact with outside vendors for: off-site meals, photographers, shipping, supplies, framing/certificate preparation, transportation, travel, tours, entertainment, and services purchased or organized through THF.
 ABILITIES:
  •  Ability and willingness to thrive in a small team environment.
  •  Strong customer and service focus.
  •  Ability to work independently in an unstructured environment.
  •  Exhibit strong interpersonal skills, communicate effectively, and maintain a professional demeanor; good judgment; be culturally sensitive.
  •  Excellent writing and proofreading skills.
  •  Excellent organizational and project management skills.
  •  Strong attention to detail.
  •  The incumbent is required to keep up to date with software programs relevant to position including new educational developments, methods, and techniques.
  •  Ability to prioritize and manage multiple tasks simultaneously and remain cognizant of deadlines and schedules.
  •  Ability to work well with faculty, staff, outside service providers, program participants, and general public.
  •  Ability to define problems, collect data, establish facts, draw valid conclusions and suggest/provide solutions.
ENVIRONMENTAL/WORKING CONDITIONS:
  • Fast-paced environment. Adaptability and agility required.
PHYSICAL/MENTAL DEMANDS:
  • Requires sitting and standing associated with a normal office environment. Manual dexterity using computer keyboard. May be required to lift and transport materials up to 50 pounds in weight.
 OTHER:
  • Extensive evening, weekend work and travel often required.